Access Family Services behavioral health services are fully accredited by CARF International, the Commission on Accreditation of Rehabilitation Facilities. Access Family Services is also certified by North Carolina as a Critical Access Behavioral Healthcare Agency or CABHA.

Our Mission

Access Family Services, Inc. mission is to be the leader in delivering effective mental health, substance abuse, educational and a variety of medically appropriate services to our consumers in their natural setting, principally the home.

Our services will be delivered by highly trained team members focused on providing the most effective treatments to our child, adolescent and adult consumers in community settings to improve the quality of their lives.

Our Core Values


We are open, honest and direct with each other, our consumers and Investors. We keep our commitments.


We require individual and group accountability in delivering the very best services in our industry. We utilize accurate dates to set our goals, drive our performance and measure our achievements.


We maintain our consumer focus as the reason our company exists. We listen, we care and take action.


We believe in succeeding as a team. We do this through our strong drive for results with our desire for healthy professional relationships. We believe in open doors and open minds.


With a grounding in our past, we look to the future by supporting the ideas of our team members. We welcome opportunities which support our informed risk taking culture.

Our Beliefs

Our team members are our greatest resource. We will invest in them through training and development programs, promoting a healthy work environment, maintaining competitive compensation and utilizing technology; thereby creating a work environment conducive to meeting the needs of the consumers we serve.

By investing in and supporting our team members, the consumers they treat will receive effective Mental Heath services which will exceed the industry standards. We focus on serving our team members, consumers and investors every day.

Our History

Access Family Services, Inc. (AFS) was founded in 1999 and has a history of providing exemplary services in the communities we serve. AFS provides Comprehensive Clinical Assessments, Intensive In-Home Services, Day Treatment, Therapeutic Foster Care, Outpatient Therapy and Medication Management in 27 counties throughout North Carolina. Access Family Services was one of the first agencies to obtain certification as a Critical Access Behavioral Healthcare Agency (CABHA) in 2010 and is nationally accredited by The Commission on the Accreditation of Rehabilitation Facilities "CARF."

We believe that by offering a continuum of quality services we can assist individuals and families with reaching their maximum potential. AFS further believes that when the right treatment is provided by quality caregivers and clinicians, in the least restrictive and most appropriate setting, we have the best chance of assisting those we serve with their recovery goals from some of life's most debilitating circumstances.

Our Leadership Team

Steven Hedgepeth

President / COO

Beverly Stinson, M.B.A.

Human Resources Director

Nadine Lewandowski, Phd, LPC, NCC

Clinical Director

Barbera Averitt, MS, QP

QA & QI Coordinator

Rob Nicolai

Billing Director

Sheree Raymon, LPC

Charlotte Regional Director

Victoria Reichard, LCSW

Asheville Regional Director

Ashley Dunn

Raleigh/Durham Regional Director
Fayetteville Regional Director

Erica Coates

Georgetown/Myrtle Beach Regional Director

Marsha Butler

Child Placing Agency Director

New Site Launch

Effective August 1, 2011 we will simultaneously launch our new website design which will provide direct links for employees, businesses and community stakeholders to follow us on Facebook and Twitter. It is our goal to make our new website more informative and user friendly. We want to encourage all employees to make use of social communication to find out about updates with the agency, as well as information as it relates to mental health at the state and federal levels. Please leave your thoughts, suggestions, or ideas in the Suggestion Box. For any technical issues with the new site, please contact Tristan Perry directly (704) 705-2632 ext 115.

Volume 4 of our publication All Access Magazine is also set to be published in August 2011. It will be accessable online at, as well as a print copy. The publication will contain information on services provided, employee spotlights, as well as various articles as it relates to our field.

Access Family Services "AFS" Earns CABHA Certification!

On Friday May 7, 2010 Access Family Services "AFS" was notified by the North Carolina Department of Health and Human Services that we successfully passed all phases of the CABHA process and became one of the first agencies in North Carolina to earn official certification as a CABHA. En route to earning CABHA status, AFS completed the desk review, site verification review and panel interviews to earn CABHA status. Also of note, Access Family Services was one of the first two agencies to earn CABHA designation in North Carolina. Access Family Services provides a continuum of mental health services to citizens throughout North Carolina.

CABHA or "Critical Access Behavioral Healthcare Agency" is a new designation for providers of community based mental health services that requires that providers demonstrate adherence and practice of clinical, training and quality standards. In addition, CABHA certified agencies must provide a comprehensive continuum of care for the consumers it serves.

Legal and Strategic Communications

It's our goal to exceed your expectations and become your partner on your road to recovery as a consumer of Access Family Services. You should be aware that you have choices, rights, and procedures in which you can file a grievance with Access Family Services. At Access Family Services, we want to make sure that you have these processes readily available and can help you in your treatment process. Listed below is our Grievance Policy and Consumer Rights and Responsibilities Handbook. Please click on the icons below to review the current policies and procedures.

Consumer Rights and
Responsibilities Handbook

Grievance Policy

Accessibility Plan

uSPEQ Consumer Survey Report
August 2011

Our Locations

Access Family Services Charlotte

2633 West Blvd.
Charlotte, NC 28208

(704) 521-4977 phone
(704) 521-8541 fax

Access Academy Charlotte

8701 Moores Chapel Rd.
Charlotte, NC 28214

(704) 910-2134 phone
(704) 910-2201 fax

8701 Moores Chapel Rd in a larger map

Access Family Services Service Center

8701 Moores Chapel Rd.
Bldg 2
Charlotte, 28214
(888) 773-3735 phone
(704) 631-4501 fax

8701 Moores Chapel Rd in a larger map

Access Family Services Wilmington

725 Wellington Avenue
Wilmington, NC 28401

(910) 392-4881 phone
(910) 392-9559 fax

Access Family Services Asheville

1100 Ridgefield Blvd. Suite 190
Asheville, NC 28806

(828) 670-7723 phone
(828) 670-7727 fax

Access Family Services Raleigh

8374 Six Forks Road Suite 101
Raleigh, NC 27615

(919) 890-5852 phone
(919) 896-6443 fax

8374 Six Forks Rd Larger map

Access Family Services Fayetteville

2543 Ravenhill Drive Suite B
Fayetteville, NC 28303

(910) 339-1928 phone
(910) 339-4650 fax

Access Family Services Durham

522 South Duke Street
Durham, NC 27701

(919) 908-6374 phone
(919) 908-6531 fax

522 S Duke St Larger map

Access Family Services Gastonia

621 Huntsman Ct.
Gastonia, NC 28054

(704) 671-4487 phone
(704) 671-4494 fax

621 Huntsman Ct Larger map

Access Family Services Mineral Springs

The Plaza #3 B
5923 Waxhaw Highway
Mineral Springs, NC 28108

(704) 521-4977 phone
(704) 521-8541 fax

5923 Waxhaw Hwy in a larger map

Access Family Services Georgetown/Myrtle Beach

Currently offering community based services

(843) 779-2757 phone
(843) 628-2433 fax

Carolina Choice New Bern

800 Cardinal Road
New Bern, NC 28562

(252) 633-3855 phone
(252) 633-1548 fax

800 Cardinal Road in a larger map

Carolina Choice Wilson

114 W Spruce Street
Wilson, NC 27893

(252) 234-0200 phone
(252) 234-7140 fax

114 W Spruce Street in a larger map

Carolina Choice Morehead City

4050 Arendell Street
Suite 1
Morehead City, NC 28557

(252) 240-1400 phone
(252) 240-1405 fax

4050 Arendell Street in a larger map

Suggestion Box

Click the icon below to submit an anonymous suggestion, concern, or grievance online.