Access Family Services behavioral health services are fully accredited by CARF International, the Commission on Accreditation of Rehabilitation Facilities. Access Family Services is also certified by North Carolina as a Critical Access Behavioral Healthcare Agency or CABHA.

Our Mission

Access Family Services, Inc. mission is to be the leader in delivering effective mental health, substance abuse, educational and a variety of medically appropriate services to our consumers in their natural setting, principally the home.

Our services will be delivered by highly trained team members focused on providing the most effective treatments to our child, adolescent and adult consumers in community settings to improve the quality of their lives.

Our Core Values


We are open, honest and direct with each other, our consumers and Investors. We keep our commitments.


We require individual and group accountability in delivering the very best services in our industry. We utilize accurate dates to set our goals, drive our performance and measure our achievements.


We maintain our consumer focus as the reason our company exists. We listen, we care and take action.


We believe in succeeding as a team. We do this through our strong drive for results with our desire for healthy professional relationships. We believe in open doors and open minds.


With a grounding in our past, we look to the future by supporting the ideas of our team members. We welcome opportunities which support our informed risk taking culture.

Our Beliefs

Our team members are our greatest resource. We will invest in them through training and development programs, promoting a healthy work environment, maintaining competitive compensation and utilizing technology; thereby creating a work environment conducive to meeting the needs of the consumers we serve.

By investing in and supporting our team members, the consumers they treat will receive effective Mental Health services which will exceed the industry standards. We focus on serving our team members, consumers and investors every day.

Our History

Access Family Services, Inc. (AFS) was founded in 1999 and has a history of providing exemplary services in the communities we serve. AFS provides Comprehensive Clinical Assessments, Intensive In-Home Services, Day Treatment, Therapeutic Foster Care, Intensive Alternative Family Treatment, Outpatient Therapy, Autism Services and Medication Management throughout North and South Carolina. Access Family Services operates 10 regional sites in Asheville, Raleigh, Durham, Fayetteville, New Bern, More Head City, Wilmington, Gastonia, Charlotte and Georgetown, SC.

We believe that by offering a continuum of quality services we can assist individuals and families with reaching their maximum potential. AFS further believes that when the right treatment is provided by quality caregivers and clinicians, in the least restrictive and most appropriate setting, we have the best chance of assisting those we serve with their recovery goals from some of life's most debilitating circumstances.

Our Leadership Team

State Leadership

Brianne Smith, LMFT

Nadine Lewandowski, Phd, LPC, NCC

Clinical Director

Jane Vermette, MSW

Operations Director

Beverly Stinson, MBA

Human Resources Director

William Harris, CPA


Barbera Averitt, MS, QP

Quality Assurance Director

Callie Plattner, MS, LPA, BCBA

Autism Services Director

Rob Nicolai

Billing Director

Regional Leadership

Victoria Reichard, LCSW

Asheville Regional Director

Lindsay Weathers, MA/EDS, LPCA

Gastonia Regional Director

Stacey Colborn, MS, LPC

New Bern Regional Director

LaVondra McCloud, MA, LPC, NCC

Fayetteville/Raleigh/Durham Regional Director

Erica Coates, LISW-CP-S

Georgetown/Horry County, SC Regional Director

Marsha Butler

Child Placement Agency Director

Emily Swank, MSW, LCSW

Wilmington/New Bern Regional Director

Legal and Strategic Communications

It's our goal to exceed your expectations and become your partner on your road to recovery as a consumer of Access Family Services. You should be aware that you have choices, rights, and procedures in which you can file a grievance with Access Family Services. At Access Family Services, we want to make sure that you have these processes readily available and can help you in your treatment process. Listed below is our Grievance Policy and Consumer Rights and Responsibilities Handbook. Please click on the icons below to review the current policies and procedures.

Consumer Rights and
Responsibilities Handbook

Grievance Policy

Accessibility Plan

uSPEQ Consumer Survey Report
August 2011

Our Locations

Access Family Services Charlotte

2633 West Blvd.
Charlotte, NC 28208

(704) 521-4977 phone
(704) 521-8541 fax

Access Family Services Service Center

5200 Seventy-Seven Center Drive
Suite 130
Charlotte, 28217
(888) 773-3735 phone
(704) 631-4501 fax

Access Family Services Wilmington

725 Wellington Avenue
Wilmington, NC 28401

(910) 392-4881 phone
(910) 392-9559 fax

Access Family Services Asheville

1100 Ridgefield Blvd. Suite 190
Asheville, NC 28806

(828) 670-7723 phone
(828) 670-7727 fax

Access Family Services Raleigh

8374 Six Forks Road Suite 101
Raleigh, NC 27615

(919) 890-5852 phone
(919) 896-6443 fax

8374 Six Forks Rd Larger map

Access Family Services Fayetteville

2543 Ravenhill Drive Suite B
Fayetteville, NC 28303

(910) 339-1928 phone
(910) 339-4650 fax

Access Family Services Durham

522 South Duke Street
Durham, NC 27701

(919) 908-6374 phone
(919) 908-6531 fax

522 S Duke St Larger map

Access Family Services Elizabeth City

905 Halstead Blvd Unit 14 & 15
Elizabeth City, NC 27909

(252) 331-2151 or (252) 338-0877 phone
(252) 338-0850 fax

Access Family Services Gastonia

621 Huntsman Ct.
Gastonia, NC 28054

(704) 671-4487 phone
(704) 671-4494 fax

621 Huntsman Ct Larger map

Access Family Services Mineral Springs

The Plaza #3 B
5923 Waxhaw Highway
Mineral Springs, NC 28108

(704) 521-4977 phone
(704) 521-8541 fax

5923 Waxhaw Hwy in a larger map

Access Family Services Georgetown/Myrtle Beach

107 A Queen Street
Georgetown, SC 29440

(843) 833-8545 phone
(843) 628-2433 fax

Access Family Services Greenville

Community-based services currently provided
(843) 779-2757 phone
(843) 628-2433 fax

Access Family Services New Bern

800 Cardinal Road
New Bern, NC 28562

(252) 633-3855 phone
(252) 633-1548 fax

800 Cardinal Road in a larger map

Access Family Services Wilson

114 W Spruce Street
Wilson, NC 27893

(252) 234-0200 phone
(252) 234-7140 fax

114 W Spruce Street in a larger map

Access Family Services Hickory

738 4th St. SW
Hickory, NC 28602

(828) 468-8624 phone
(828) 707-9533 fax

738 4th St. in a larger map

Suggestion Box

Click the icon below to submit an anonymous suggestion, concern, or grievance online.